Compliance and Regulations
Rate Information
General fares:
Initial meter drop: $2.25
Each 1/9 mile: $0.20
Traffic delay time/waiting time, per 1-1/2 minutes: $0.45
Each extra passenger (up to manufacturer's rated seating capacity): $2.00
Love Field Airport fares:
Each passenger-carrying trip departing from the airport (in addition to the general fare): $0.50
Minimum charge for each trip departing from the airport: $8.00
Flat rate for trips between the airport and Dallas Central Business District: $21.00
Flat rate for trips between the airport and Dallas Market Center area: $18.00
Zero-Tolerance Policy for Intoxicating Substances
Our company maintains and enforces a zero-tolerance policy prohibiting the use of intoxicating substances by all drivers. Passengers have the right to report any suspected violations to our company or the City of Dallas transportation department. Upon receiving a report, we will immediately notify the City of Dallas transportation department for appropriate action.
Wheelchair Accessible Vehicles
Wheelchair accessible vehicles are available upon request. Please inform us of any special transportation needs when making a reservation.
How to Report Complaints to the City of Dallas
To report complaints or concerns to the City of Dallas:
Dial 3-1-1 (within city limits) or (214) 670-3111
Download and use the OurDallas mobile app
For transportation-related complaints, you may also contact:
City of Dallas – Department of Aviation Transportation Regulation Division
3448 West Mockingbird Ln, Dallas, TX 75235
Phone: (214) 370-6131
Fax: (214) 670-6968
